Refund and Return Policy

1. General Return Policy

At Tesca Lighting, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, you may return the item under the conditions outlined below. Please read our return policy carefully to facilitate a smooth return process.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• The return request must be made within 30 days of the purchase date.
• The item must be accompanied by a receipt or proof of purchase.

3. Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized items.
• Items on sale or clearance.
• Gift cards.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at info.tescalighting@gmail.com with your order number, reason for the return, and whether you prefer a refund or exchange.
2. Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship Your Item: Securely pack the item in its original packaging and include the RMA number. Ship the package to the address provided in the return instructions.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Returns: A credit will be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In certain situations, only partial refunds may be granted, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

6. Exchanges

If you need to exchange an item for a different product or due to defects, please contact us at info.tescalighting@gmail.com. We will process your exchange once the returned item is received and inspected.

7. Return Shipping Costs

• Customer Responsibility: Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong or defective item).
• Non-Refundable Shipping: Original shipping charges are non-refundable.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at info.tescalighting@gmail.com with your order number and details about the product. We will work with you to resolve the issue promptly.

9. Contact Information

For any questions or concerns regarding returns, please contact our customer service team at:

• Email: info.tescalighting@gmail.com
• Phone: +91 9999574724
• Address: Sector-45, Noida, Uttar Pradesh 201301